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Disability users’ evaluation of the web accessibility of SNS

Lee, Sang ; Hong, Soon-Goo ; An, Dong-Han ; Lee, Hyun-Mi

Service Business, 2014, Vol.8(4), pp.517-540 [Tạp chí có phản biện]

ISSN: 1862-8516 ; E-ISSN: 1862-8508 ; DOI: 10.1007/s11628-013-0205-y

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  • Nhan đề:
    Disability users’ evaluation of the web accessibility of SNS
  • Tác giả: Lee, Sang ; Hong, Soon-Goo ; An, Dong-Han ; Lee, Hyun-Mi
  • Chủ đề: SNS ; Web accessibility ; User evaluation ; Disabled people
  • Là 1 phần của: Service Business, 2014, Vol.8(4), pp.517-540
  • Mô tả: Social network service (SNS) is an effective communication tool for the community of disabled people. However, there is a general paucity of research on web accessibility of SNSs. This study investigates web accessibility of four SNSs that are most popular among disabled people: Facebook, Twitter, Me2day, and Yozm. Eight disabled individuals were selected according to the type of disability: two with total blindness, two with low vision, two with brain lesions, and two with an upper extremity disability. The subjects were asked to perform four navigation-related tasks and ten general tasks for each SNS. The success rate of their performances and user satisfaction levels were then measured. The four SNSs, on average, attained a task success rate of 73 % and a user satisfaction score of 3.1 points (max. = 5), indicating that the disabled participants found the websites generally inconvenient. As a pioneering evaluative study of the web accessibility of major SNS sites for the disabled, this research contributes to both theory and practice.
  • Ngôn ngữ: English
  • Số nhận dạng: ISSN: 1862-8516 ; E-ISSN: 1862-8508 ; DOI: 10.1007/s11628-013-0205-y

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