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Disability users' evaluation of the web accessibility of SNS.(Report)

Lee, Sang M. ; Hong, Soon - Goo ; An, Dong - Han ; Lee, Hyun - Mi

Service Business, Dec, 2014, Vol.8(4), p.517(24) [Tạp chí có phản biện]

ISSN: 1862-8516

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  • Nhan đề:
    Disability users' evaluation of the web accessibility of SNS.(Report)
  • Tác giả: Lee, Sang M. ; Hong, Soon - Goo ; An, Dong - Han ; Lee, Hyun - Mi
  • Chủ đề: Brain Damage -- Analysis ; Social Networks -- Analysis ; Blindness -- Analysis ; Physically Disabled Persons -- Analysis
  • Là 1 phần của: Service Business, Dec, 2014, Vol.8(4), p.517(24)
  • Mô tả: Byline: Sang M. Lee (1), Soon-Goo Hong (2), Dong-Han An (3), Hyun-Mi Lee (2) Keywords: SNS; Web accessibility; User evaluation; Disabled people Abstract: Social network service (SNS) is an effective communication tool for the community of disabled people. However, there is a general paucity of research on web accessibility of SNSs. This study investigates web accessibility of four SNSs that are most popular among disabled people: Facebook, Twitter, Me2day, and Yozm. Eight disabled individuals were selected according to the type of disability: two with total blindness, two with low vision, two with brain lesions, and two with an upper extremity disability. The subjects were asked to perform four navigation-related tasks and ten general tasks for each SNS. The success rate of their performances and user satisfaction levels were then measured. The four SNSs, on average, attained a task success rate of 73 % and a user satisfaction score of 3.1 points (max. = 5), indicating that the disabled participants found the websites generally inconvenient. As a pioneering evaluative study of the web accessibility of major SNS sites for the disabled, this research contributes to both theory and practice. Author Affiliation: (1) Management Department, University of Nebraska-Lincoln, Lincoln, NE, 68588-0491, USA (2) Department of Management Information Systems, Dong-A University, Pusan, Korea (3) Korea Web Accessibility Certification Center (KWACC), Seoul, Korea Article History: Registration Date: 19/08/2013 Received Date: 21/10/2012 Accepted Date: 16/08/2013 Online Date: 04/09/2013
  • Ngôn ngữ: English
  • Số nhận dạng: ISSN: 1862-8516

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