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Re-imagining the users' experience

Kim Wu, Somaly ; Lanclos, Donna

Reference Services Review, 16 August 2011, Vol.39(3), pp.369-389 [Tạp chí có phản biện]

ISSN: 0090-7324 ; E-ISSN: 2054-1716 ; DOI: 10.1108/00907321111161386

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  • Nhan đề:
    Re-imagining the users' experience
  • Tác giả: Kim Wu, Somaly ; Lanclos, Donna
  • Chủ đề: Ethnography ; Focus Groups ; United States of America ; University Libraries ; Web Sites ; Students ; Faculty ; User Studies ; Usability ; Redesign ; Library & Information Science
  • Là 1 phần của: Reference Services Review, 16 August 2011, Vol.39(3), pp.369-389
  • Mô tả: Purpose - The purpose of this paper is to describe the process and work undertaken by the library anthropologist and the Usability Task Force (UTF) for reconfiguring the library's physical and virtual spaces to meet the educational needs and expectations of users, including students, faculty, and community patrons.Design methodology approach - Through formal usability studies and ethnographic research, the paper describes the process and work undertaken by the library anthropologist and the UTF.Findings - Through surveys, focus groups observation data were obtained about the current study and web habits of undergraduates and faculty.Originality value - This paper presents an ethnographic approach to policy development and implementation to re-orient the physical and virtual library environments at a large research library. Libraries and library administrators will find value in the policies established and processes outlined for the development of user-centered learning spaces.
  • Ngôn ngữ: English
  • Số nhận dạng: ISSN: 0090-7324 ; E-ISSN: 2054-1716 ; DOI: 10.1108/00907321111161386

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