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Demonstration of agent support for user hypotheses in problem diagnosis

Wagner, Earl ; Lieberman, Henry

Proceedings of the 9th international conference on intelligent user interfaces, 13 January 2004, pp.368-369

ISBN: 1581138156 ; ISBN: 9781581138153 ; DOI: 10.1145/964442.964538

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  • Nhan đề:
    Demonstration of agent support for user hypotheses in problem diagnosis
  • Tác giả: Wagner, Earl ; Lieberman, Henry
  • Chủ đề: Interactive Visualization ; Interface Agents ; Web Interfaces ; Computer Science
  • Là 1 phần của: Proceedings of the 9th international conference on intelligent user interfaces, 13 January 2004, pp.368-369
  • Mô tả: We present a web interface agent, Woodstein, that monitors user actions on the web and retrieves related information to assemble an integrated view of a transaction. It manages user hypotheses during diagnosis by capturing users' judgments of the correctness of data and processes. These hypotheses can be shared with others, such as customer service representatives, or saved for later. We will see this feature in the context of diagnosing problems on the web.
  • Ngôn ngữ: English
  • Số nhận dạng: ISBN: 1581138156 ; ISBN: 9781581138153 ; DOI: 10.1145/964442.964538

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