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Work-centered design: a case study of a mixed-initiative scheduler

Butler, Keith ; Zhang, Jiajie ; Esposito, Chris ; Bahrami, Ali ; Hebron, Ron ; Kieras, David

Proceedings of the SIGCHI Conference on human factors in computing systems, 29 April 2007, pp.747-756

ISBN: 9781595935939 ; ISBN: 1595935932 ; DOI: 10.1145/1240624.1240739

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  • Nhan đề:
    Work-centered design: a case study of a mixed-initiative scheduler
  • Tác giả: Butler, Keith ; Zhang, Jiajie ; Esposito, Chris ; Bahrami, Ali ; Hebron, Ron ; Kieras, David
  • Chủ đề: Business Process Reengineering ; Design ; Methodology ; Mixed-Initiative ; Requirements Analysis ; Scheduling ; Top-Level Algorithm ; User Interface ; Work Ontology ; Work-Centered ; Computer Science
  • Là 1 phần của: Proceedings of the SIGCHI Conference on human factors in computing systems, 29 April 2007, pp.747-756
  • Mô tả: We present the case study of a complex, mixed-initiative scheduling system to illustrate Work-Centered Design (WCD), a new approach for the design of information systems. WCD is based on theory of distributed cognition and extends established user-centered methods with abstract task modeling, using innovative techniques for work ontology and top-level algorithms to capture the logic of a human-computer interaction paradigm. WCD addresses a long-standing need for more effective methods of function allocation. The illustrating case study succeeded on a large, difficult problem for aircraft scheduling where prior expensive attempts failed. The new system, called Solver, reduces scheduling labor from 9 person-days a week to about 1 person-hour. These results were obtained from the first user test, demonstrating notable effectiveness of WCD. Further, the value of Solver's higher quality schedules is far-reaching. WCD extends HCI methods to fill an important need for technical problem-solving systems.
  • Ngôn ngữ: English
  • Số nhận dạng: ISBN: 9781595935939 ; ISBN: 1595935932 ; DOI: 10.1145/1240624.1240739

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