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Trust building with explanation interfaces

Pu, Pearl ; Chen, Li

Proceedings of the 11th international conference on intelligent user interfaces, 29 January 2006, pp.93-100

ISBN: 1595932879 ; ISBN: 9781595932877 ; DOI: 10.1145/1111449.1111475

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  • Nhan đề:
    Trust building with explanation interfaces
  • Tác giả: Pu, Pearl ; Chen, Li
  • Chủ đề: Explanation Interfaces ; Recommender Agents ; Tradeoff Assistance ; Trust Building ; Computer Science
  • Là 1 phần của: Proceedings of the 11th international conference on intelligent user interfaces, 29 January 2006, pp.93-100
  • Mô tả: Based on our recent work on the development of a trust model for recommender agents and a qualitative survey, we explore the potential of building users' trust with explanation interfaces. We present the major results from the survey, which provided a roadmap identifying the most promising areas for investigating design issues for trust-inducing interfaces. We then describe a set of general principles derived from an in-depth examination of various design dimensions for constructing explanation interfaces, which most contribute to trust formation. We present results of a significant-scale user study, which indicate that the organization-based explanation is highly effective in building users' trust in the recommendation interface, with the benefit of increasing users' intention to return to the agent and save cognitive effort.
  • Ngôn ngữ: English
  • Số nhận dạng: ISBN: 1595932879 ; ISBN: 9781595932877 ; DOI: 10.1145/1111449.1111475

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