skip to main content
Ngôn ngữ:
Giới hạn tìm kiếm: Giới hạn tìm kiếm: Dạng tài nguyên Hiển thị kết quả với: Hiển thị kết quả với: Chỉ mục

Conceptual misfits in e-mail-based current-awareness interaction

Attfield, Simon ; Blandford, Ann

Journal of Documentation, 18 January 2011, Vol.67(1), pp.33-55 [Tạp chí có phản biện]

ISSN: 0022-0418 ; E-ISSN: 1758-7379 ; DOI: 10.1108/00220411111105443

Toàn văn không sẵn có

Trích dẫn Trích dẫn bởi
  • Nhan đề:
    Conceptual misfits in e-mail-based current-awareness interaction
  • Tác giả: Attfield, Simon ; Blandford, Ann
  • Chủ đề: Information Research ; Electronic Resources ; User Studies
  • Là 1 phần của: Journal of Documentation, 18 January 2011, Vol.67(1), pp.33-55
  • Mô tả: Purpose - This research aims to identify some requirements for supporting user interactions with electronic current-awareness alert systems based on data from a professional work environment.Design methodology approach - Qualitative data were gathered using contextual inquiry observations with 21 workers at the London office of an international law firm. The analysis uses CASSM ("Concept-based Analysis of Surface and Structural Misfits"), a usability evaluation method structured around identifying mismatches, or "misfits", between user-concepts and concepts represented within a system.Findings - Participants were frequently overwhelmed by e-mail alerts, and a key requirement is to support efficient interaction. Several misfits, which act as barriers to efficient reviewing and follow-on activities, are demonstrated. These relate to a lack of representation of key user-concepts at the interface and or within the system, including alert items and their properties, source documents, "back-story", primary sources, content categorisations and user collections.Research limitations implications - Given these misfits, a set of requirements is derived to improve the efficiency with which users can achieve key outcomes with current-awareness information as these occur within a professional work environment.Originality value - The findings will be of interest to current-awareness providers. The approach is relevant to information interaction researchers interested in deriving design requirements from naturalistic studies.
  • Ngôn ngữ: English
  • Số nhận dạng: ISSN: 0022-0418 ; E-ISSN: 1758-7379 ; DOI: 10.1108/00220411111105443

Đang tìm Cơ sở dữ liệu bên ngoài...