skip to main content
Ngôn ngữ:
Giới hạn tìm kiếm: Giới hạn tìm kiếm: Dạng tài nguyên Hiển thị kết quả với: Hiển thị kết quả với: Chỉ mục

A study of out-of-turn interaction in menu-based, IVR, voicemail systems

Perugini, Saverio ; Anderson, Taylor ; Moroney, William

Proceedings of the SIGCHI Conference on human factors in computing systems, 29 April 2007, pp.961-970

ISBN: 9781595935939 ; ISBN: 1595935932 ; DOI: 10.1145/1240624.1240770

Toàn văn không sẵn có

Trích dẫn Trích dẫn bởi
  • Nhan đề:
    A study of out-of-turn interaction in menu-based, IVR, voicemail systems
  • Tác giả: Perugini, Saverio ; Anderson, Taylor ; Moroney, William
  • Chủ đề: Automated Telephone Services (Ats) ; Automatic Speech Recognition (Asr) ; Interactive Voice-Response Systems (Ivrs) ; Mixed-Initiative Interaction ; Out-of-Turn Interaction ; Speech User Interfaces ; Usability ; User Studies ; Computer Science
  • Là 1 phần của: Proceedings of the SIGCHI Conference on human factors in computing systems, 29 April 2007, pp.961-970
  • Mô tả: We present the first user study of out-of-turn interaction inmenu-based, interactive voice-response systems. Out-of-turn interaction is atechnique which empowers the user (unable to respond to the current prompt) totake the conversational initiative by supplying information that is currentlyunsolicited, but expected later in the dialog. The technique permits the userto circumvent any flows of navigation hardwired into the design and navigatethe menus in a manner which reflects their model of the task. We conducted alaboratory experiment to measure the effect of the use of out-of-turninteraction on user performance and preference in a menu-based, voice interfaceto voicemail. Specifically, we compared two interfaces with the exact samehierarchical menu design: one with the capability of accepting out-of-turnutterances and one without this feature. The results indicate that out-of-turninteraction significantly reduces task completion time, improves usability, andis preferred to the baseline. This research studies an unexplored dimension ofthe design space for automated telephone services, namely the nature ofuser-addressable input (utterance) supplied (in-turn vs. out-of-turn), incontrast to more traditional dimensions such as input modality (touch-tone vs.text vs. voice) and style of interaction (menu-based vs. natural language).
  • Ngôn ngữ: English
  • Số nhận dạng: ISBN: 9781595935939 ; ISBN: 1595935932 ; DOI: 10.1145/1240624.1240770

Đang tìm Cơ sở dữ liệu bên ngoài...